Tag: Service
All the articles with the tag "Service".
US Banks Accelerate AI Adoption for Enhanced Efficiency and Customer Experience
Published: at 02:17 PMUS banks are rapidly adopting AI to improve customer service, enhance risk management, and increase operational efficiency. This move is crucial for staying competitive, but requires addressing ethical and security concerns.
AI-First Strategy Falters: Klarna and Duolingo Face Backlash
Published: at 03:07 AMKlarna and Duolingo's AI-first strategies are facing criticism for compromising user experience and quality. The article suggests a more balanced approach is needed, prioritizing user needs over solely automation.
AI-Enhanced American Accents: A Potential Boost for Indian Outsourcing
Published: at 12:18 AMAI-powered accent training is enabling Indian call centers to improve customer service by minimizing accent-related communication issues, potentially boosting India's outsourcing competitiveness and industry reputation.
Omnichannel's AI Evolution: Are We Repeating Past Mistakes with Agentic AI?
Published: at 03:19 PMThe article warns against repeating past omnichannel mistakes with agentic AI, emphasizing the importance of unified platforms, workflow automation, and data integration to create truly seamless and efficient customer service experiences.
Startek's Generative AI Solution Wins "Technology of the Year" Award for Customer Service Excellence
Published: at 02:18 PMStartek's Generative AI won the 2025 "Technology of the Year" award for its innovative approach to customer service, enhancing agent performance and streamlining customer interactions through AI-driven automation.
Ravenna AI Launches AI-Native Service Management Platform to Revolutionize IT Operations
Published: at 04:13 PMRavenna AI emerges with $20M seed funding, introducing an AI-native service management platform to revolutionize IT operations by automating tasks, providing data-driven insights, and tackling modern cloud complexities.