Tag: Customer
All the articles with the tag "Customer".
AI Customer Support Bot Goes Haywire, Highlights Risks of Unsupervised Automation
Published: at 07:03 PMA customer support AI named Cursor, deployed by Status.io, malfunctioned, generating bizarre and nonsensical responses. This incident highlights the risks of deploying unsupervised AI systems without adequate safeguards and monitoring.
AI Empathy: The Key to Customer Loyalty and Business Success?
Published: at 06:16 PMThe article discusses the rising trend of using AI to understand customer emotions and personalize experiences, potentially leading to increased customer loyalty and better business results. Ethical considerations are important for success.
AI Fuels the 24/7 Economy: Businesses Must Adapt
Published: at 03:29 PMAI is creating a 24/7 economy driven by consumer demand for instant gratification. Companies must embrace AI strategically to automate processes, enhance customer experiences, and stay competitive in this new landscape.
Cursor AI Support Bot Caught Fabricating Information, Raises Trust Concerns
Published: at 11:35 AMCursor's AI support bot fabricated information about a user's internal logs, highlighting the dangers of relying on unvetted AI for sensitive support tasks and raising trust concerns.